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How can we help you?

  • Customers

    Call 132 652 between 8am and 6pm AEST/AEDT, Monday to Friday
    (+61 3 8634 4721 if you are calling from outside Australia)

    Customers can also call 1800 112 324 between 8am and 6pm AEST/AEDT,
    Monday to Friday to reach our dedicated team of specialists for urgent and
    complex matters requiring remediation assistance.
    Advisers Call 133 652 between 8am and 7pm AEST/AEDT, Monday to Friday
    (+61 3 8872 3107 if you are calling from outside Australia)
    Whole of Life, Endowment and Pure Endowment Call 133 771 between 8.30am and 5pm AEST/AEDT,
    Monday to Friday
    NAB Equity Lending 1300 135 145
    NAB Insurance and Investments
    		 132 295
    MLC Retail Claims Department Call 1300 125 246 between 8:30am and 5:30pm AEST/AEDT, Monday to Friday

  • Chat live with one of our Consultants between 8.00am and 6.00pm AEST/AEDT, Monday to Friday.

  • MLC Wrap and Navigator
    		 GPO Box 2567 Melbourne Victoria 3001
    Whole of Life, Endowment and Pure
    Endowment    		 PO Box 200, North Sydney, NSW 2059
    MLC MasterKey PO Box 200, North Sydney, NSW 2059
    MLC Retail Claims Department PO Box 200, North Sydney, NSW 2059
    Other PO Box 200, North Sydney, NSW 2059

  • Complaint Resolutions - we're here to help

    We like our customers to be happy. If you're disappointed with any of our products, or the service you've received so far, we'd like an opportunity to put this right. So here's how you can give us your feedback.

    Call us - on one of the numbers below and describe the problem, or ask your financial adviser to call for you. We can usually sort it out immediately.

    • Customers
    		 Call 132 652 between 8am and 6pm AEST/AEDT,
    Monday to Friday (+61 3 8634 4721 if you are calling from outside Australia)
    • Advisers
    		 Call 133 652 between 8am and 7pm AEST/AEDT,
    Monday to Friday (+61 3 8872 3107 if you are calling from outside Australia)
    • Whole of Life, Endowment and Pure Endowment
    		 Call 133 771 between 8.30am and 5pm AEST/AEDT,
    Monday to Friday
    • Plum
    		 Call 1300 557 586 between 8am and 6pm AEST/AEDT,
    Monday to Friday
    • National Australia Trustees
    		 Call 1800 036 172 between 9am and 5pm AEST/AEDT,
    Monday to Friday

     

    If we can't resolve your problem over the phone, or you're not satisfied with the outcome, ask to have your matter escalated to MLC Complaint Resolutions (MLC's complaints handling team) or write to us at:

    complaints@mlc.com.au

    or

    'Notice of Complaint'
    The Manager
    MLC Complaint Resolutions
    PO Box 1086
    NORTH SYDNEY NSW 2059

    We'll make every effort to resolve your complaint as quickly as possible, and let you know what's happening if the process takes longer than expected.

    Customer Advocate, Wealth

    We invite you to make contact with the Customer Advocate, Wealth if you're not satisfied with the outcome or your experience with MLC Complaint Resolutions. When you contact the Customer Advocate, Wealth please include details and any dispute reference number you were provided. The Customer Advocate, Wealth is unable to review disputes that have been referred to, or determined by the Financial Ombudsman Service (FOS) or the Superannuation Complaints Tribunal (SCT).

    To contact the Customer Advocate, Wealth write to:

    wealth.customer.advocate@nab.com.au

    or

    Office of the Customer Advocate, Wealth
    PO Box 1086
    NORTH SYDNEY NSW 2059

    If your complaint remains unresolved

    We'll do our best to address your complaint within 28 days. The law allows up to 90 days to address superannuation or traditional trustee services complaints and 45 days for other products and services. If we haven't responded within this time, or you're not satisfied with our decision you can contact one of the organisations below.

    Superannuation Complaints Tribunal (SCT)
    Locked Bag 3060
    GPO Melbourne VIC 3001
    Tel: 1300 884 114 (cost of a local call)
    Fax: 03 8635 5588
    Web: sct.gov.au    		 Financial Ombudsman Service (FOS)
    GPO Box 3,
    Melbourne VIC 3001
    Tel: 1300 780 808 (cost of a local call)
    Fax: 03 9613 6399
    Web: fos.org.au

     

    The SCT and FOS are independent bodies that provide free assistance to customers who have financial services industry complaints.

Get in touch

Call us

Talk to us on 132 652 between 8am and 6pm AEST/AEDT, Monday to Friday

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National Australia Bank Limited ABN 12 004 044 937, AFSL 230686.

MLC Limited uses the MLC brand under licence.  MLC Limited is a part of the Nippon Life Insurance Group and not part of the NAB Group of Companies.