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Contact us

Message us

Message our friendly staff for a fast response to your query.


Message us

Available Monday to Friday between 8am and 6pm AEDT

Below are some of our frequently asked questions.

How can I make a withdrawal request online?

What is my USI (Unique Superannuation Identifier)?

How do I provide certified documents for proof of identity?

Call us

Customers & general enquiries call

Call 132 652

Outside Australia +61 3 9966 5802

Opening hours
Monday to Friday between 8am and 6pm AEST/AEDT

To ensure you get to the right team, please listen carefully to the options when you call.

Advisers call

Call 133 652

Outside Australia +61 3 9966 5804

Opening hours
Monday to Friday between 8am and 7pm AEST/AEDT

Other ways to contact us

Online enquiry

If you prefer to email us please complete our general enquiry form.
Allow 5 working days for a response.

Enquiry form

Hearing & interpreting services

For members who have hearing or speech difficulties or would like to speak with us in a language other than English.

Call options

Complaint resolutions

If you're disappointed with any of our products, or the service you've received so far, we'd like an opportunity to put this right.

How to make a complaint

  • Customers - MasterKey Call 132 652 between 8am and 6pm AEST/AEDT, Monday to Friday
    (+61 3 9966 5802 if you are calling from outside Australia)
    Advisers - MasterKey Call 133 652 between 8am and 7pm AEST/AEDT, Monday to Friday
    (+61 3 9966 5804 if you are calling from outside Australia)
    MLC Life Insurance Call 136 525 between 8:30am and 6pm AEST/AEDT Monday to Friday
    Expand Call 1800 517 124 between 8am and 6pm AEST/AEDT Monday to Friday
    (+61 3 8614 4967 if you are calling from outside Australia)
    Whole of Life, Endowment and Pure Endowment Call 13 65 25 between 8:30am and 6pm AEST/AEDT Monday to Friday
    MLC Retail Insurance Claims Call 1300 125 246 between 8:30am and 5:30pm AEST/AEDT, Monday to Friday
    Wealth Remediation
    		 If you have any questions or concerns, please call our NSW-based Wealth Remediation Support Centre on 1300 405 562 between 8am and 6pm AEDT, Monday to Friday, (+61 3 8372 8588 if you are calling from outside Australia).

  • Expand GPO Box 264, Melbourne Victoria 3001
    MLC MasterKey PO Box 200, North Sydney, NSW 2059
    General enquiries PO Box 200, North Sydney, NSW 2059
    Whole of Life, Endowment and Pure
    Endowment    		 PO Box 23455 Docklands Victoria 3008
    MLC Retail Insurance Claims PO Box 23314, Docklands, Victoria 3008

  • If you receive an outbound call from the Member Engagement Team you can return their call on 1800 316 567.

Get in touch

Call us

Talk to us on 132 652 between 8am and 6pm AEST/AEDT, Monday to Friday

Email us

Complete our contact form

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Insignia Financial Ltd ABN 49 100 103 722.

MLC Limited uses the MLC brand under licence. MLC Limited is part of the Nippon Life Insurance Group and is not part of the Insignia Financial Group.