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Contact us

If your enquiry is about early super release or relating to COVID-19, our COVID-19 support may help.

Message us

Message our friendly staff online for an immediate response to your query.

Available Monday to Friday between 8am and 6pm AEST/AEDT


Call us

General enquiries

Call 132 652

Outside Australia +61 3 8634 4721

Opening hours
Monday to Friday between 8am and 6pm AEST/AEDT

For advisers

Call 133 652

Outside Australia +61 3 8872 3107

Opening hours
Monday to Friday between 8am and 7pm AEST/AEDT


Other ways to contact us

Online enquiry

If you prefer to email us please comnplete our general enquiry form.
Allow 5 working days for a response.

Accessibility services

Depending on your needs, there are a number of National Relay Service call options available.

Accessibility call options

Complaint resolutions

If you're disappointed with any of our products, or the service you've received so far, we'd like an opportunity to put this right.

How to make a complaint

  • Customers Call 132 652 between 8am and 6pm AEST/AEDT, Monday to Friday
    (+61 3 8634 4721 if you are calling from outside Australia)
    Advisers Call 133 652 between 8am and 7pm AEST/AEDT, Monday to Friday
    (+61 3 8872 3107 if you are calling from outside Australia)
    Whole of Life, Endowment and Pure Endowment Call 133 771 between 8.30am and 5pm AEST/AEDT,
    Monday to Friday
    MLC Retail Insurance Claims Call 1300 125 246 between 8:30am and 5:30pm AEST/AEDT, Monday to Friday
    Wealth remediation
    If you have any questions or concerns, please call our NSW-based Wealth Remediation Support Centre on 1300 405 562 between 8am and 6pm AEST/AEDT, Monday to Friday, (+61 3 8372 8588 if you are calling from outside Australia).
  • MLC Wrap and Navigator
    GPO Box 2567 Melbourne Victoria 3001
    Whole of Life, Endowment and Pure
    Endowment
    PO Box 200, North Sydney, NSW 2059
    MLC MasterKey PO Box 200, North Sydney, NSW 2059
    MLC Retail Insurance Claims PO Box 23314, Docklands, Victoria 3008
    Other PO Box 200, North Sydney, NSW 2059
  • Message one of our representatives between 8am and 6pm AEST/AEDT, Monday to Friday.