1. What is my username?

Your username is your email address, or a unique 9 digit customer number that can be found in your welcome letter, statement or policy schedule. 
 

2. Why have you made my email address my username?

When you register for secure access, we automatically set your username to be your email address so that it is easier to remember and login to your online portfolio.  However, you can still use your customer number as your username to login to your online portfolio if you prefer.

3. Can I choose my own username?

Yes. Once you have logged into your online portfolio, you can update your username to something else by clicking on Preferences, Edit and then Add a User Name
 

4. Where can I find my customer number?

For help to find your customer number, click here
 

5. Logging into mlc.com.au

1. Click Login on the mlc.com.au homepage
2. Enter your username (email address or customer number) and password 
3. Click Login now
 

6. How to get secure access to your portfolio

Complete the registration form we’ll email you a temporary password instantly.  You’ll need your customer number which can be found in your welcome letter, statement or policy schedule.
 

7. Forgot your password? 

Click Forgot your password? and complete the details to receive a new temporary password by email or SMS. If you haven’t provided us with an email address or mobile number, please call us on 132 652.

How to get secure access to mlc.com.au

Please call us on 132 652 between 8am and 6pm (AEST/AEDT), Monday to Friday to get a username and temporary password.

If you require an MLC EmployerPay password, you can also call us on 132 652.

Logging into mlc.com.au

1. Go to the mlc.com.au Business homepage 
2. Click on Employer Central and then Login to EmployerOnline 
3. Enter your username and password. 
4. Click Login now

Logging into MLC EmployerPay

1. Once logged in to EmployerOnline (as per instructions above) click Login to MLC EmployerPay
2. Enter your username and password
3. Click Log in

How to get secure access to mlc.com.au

Please call us on 133 652 between 8am and 7pm (AEST/AEDT), Monday to Friday to get an Adviser ID and temporary password.

Logging into mlc.com.au

1. Click Login on the mlc.com.au homepage 
2. Enter your username and password. 
3. Click Login now

Forgot your password? 

Click Forgot your password? and complete the details to receive a new temporary password to:

Your mobile number (SMS) (that you’ve already provided us with) if you’re a MLC MasterKey, Business Super or Insurance adviser.

What are the computer and Internet browser requirements to best view the MLC website?

The MLC website is designed to run on computers with the following minimum recommended specifications, settings and applications:

• 1024 x 768 optimised screen resolutions

• Cookies enabled 

• Javascript

• Adobe Reader (for viewing and printing PDF documents). This can be downloaded for free from https://get.adobe.com/reader/

• Windows Media Player (https://www.microsoft.com)

We support the following browsers, and recommend updating to the latest versions for the best experience:

• Microsoft Edge
  
• Google Chrome 
  
• Mozilla Firefox
  
• Apple Safari

What security is used on the MLC website?

To ensure your personal information is protected over the Internet, we use 256-bit encryption.

For the security to be effective, we suggest you use the most recent version of your web browser (free from the relevant provider). To help protect your personal information:

• You should close all browser windows when you’ve finished using the MLC website, or intend leaving your computer unattended for any length of time. 
• You should avoid using a shared or public computer as this increases the risk of a security breach.
• You should exercise caution in executing any untrusted software such as executable e-mail attachments. Use an effective virus scanning product with regular virus signature updates.

Visit our Security page for more information.