We’re here to make sure your claims experience is supportive, flexible and runs as smoothly and quickly as possible.
We’ll ask you a few questions to assist you in choosing the best way to make a claim. Remember to have your super account details handy.
Making it easier to make and track your claim
Our secure online claim experience is available to most members and is easy to access via your smartphone, tablet or computer. It guides you through the process from start to finish; whether it’s uploading documents, answering questions, explaining next steps, or accessing the complimentary wellness and recovery support programs.
Answer questions relevant to your claim only
Avoid the paperwork – you’ll only need to answer questions essential to your claim.
Save and come back later
Complete your claim application at your own pace.
Know where your claim is up to
Keep up to date with the progress of your claim.
Dedicated experts, personalised care
If you need extra support, we can put you in touch with a dedicated specialist claims consultant to make your claim. They’ll ask you some questions and explain what information we need from you to make a claim.
If you prefer to make a claim by post or email, call us and we can send you the claim form to complete and return to us by post or email.
We adopt a professional, compassionate and positive approach to claims management and actively seek to keep members at the heart of everything we do. We acknowledge that each claim is unique and must be dealt with on its own merits and we’re committed to being easy to deal with and providing outcomes to our members in a timely manner.
With the claims journey, understanding what’s required of you, completing claim forms or providing requested claim information, we’ll work with you and the Insurer to find a solution. You can appoint a representative to act on your behalf during the claims process.
We’re also here to help if you need interpreting or hearing support services.
Our insurance claims process typically has six key steps and there are roles for us, the insurer and you.
If you made a claim online, you’ll be able to see how it’s progressing via your smart phone, tablet or computer. Alternatively, if you made a claim over the phone or by post or email, a dedicated claims consultant will keep you up to date with its progress and the outcome.