Making a claim

We’re here to help with the unexpected

Call us on 132 652 to get started with your claim.

We’ll ask you a few questions to help you choose the best way to make a claim.

Remember to have your super account details handy.

Message us or request a call back.

The insurance claims process

Your super benefit could be made up of both super savings and any insurance cover you may have.

So, whether you're claiming due to illness, injury, retirement, financial hardship, or the loss of a loved one, we’re here to guide you through the process step by step. We’re here for you when you need it the most.

The time it takes to assess your claim depends on factors such as how quickly we are able to receive the documents we need to make a decision and the type of claim you are making.

  • Contact us to let us know about your situation and begin the claim process.

     

  • We review your super and insurance details to confirm you’re covered for the type of claim you’re making. We’ll also let you know the information we need to commence your claim assessment.

     

  • Once we have all the necessary information, we submit your claim to the insurer for assessment.

     

  • The insurer reviews your application, supporting documents, and any required medical or financial evidence.

     

  • We check that the insurer’s decision is fair and consistent with your policy and the information provided.

     

  • We explain the decision to you and, if your claim is approved, arrange payment as quickly as possible.

    For more detailed information about what’s involved at each stage, and what documents you may need to provide, see the Claims Guides.

     

Resources & tools

  • We understand that dealing with a death claim can be emotionally and financially overwhelming—especially during times of distress or hardship.
    If you’re experiencing vulnerability, you can reach out on (132 652) to speak with us for help with guiding you through the claim process.
    Vulnerability factors could include:

    • grief or emotional stress
    • financial difficulty
    • illness or disability
    • family or domestic violence

     

  • Even if you don't have insurance as part of your super account, you can access your super benefit in some limited circumstances.

    These include:

    • Incapacity - if you're unable to work or need to work fewer hours because of a medical condition.
    • Severe financial hardship - if you can't meet your living expenses and have been receiving Centrelink benefits for 26 weeks.
    • Compassionate grounds - to pay for unpaid expenses. These could include medical treatments, modifying your home or vehicle because of severe disability, funeral expenses or a loan repayment to prevent you from losing your home.
    • Terminal medical condition - if you have a terminal illness or injury.
    • Death – your super can be paid to your beneficiaries or estate.

    For more information on how to access your super, click here.

     

  • Even if you have a closed account, you may still be able to claim for any events or illness that occurred while you held insurance cover in your super account with us. Give us a call if you're unsure whether you're eligible to make a claim and we can guide you through this process.

     

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Our claims philosophy

We adopt a professional, compassionate and positive approach to claims management and actively seek to keep members at the heart of everything we do.

  • We’ll communicate the process clearly,
  • We at all times treat our claimants, members and their beneficiaries with the utmost respect and empathy,
  • We’ll do everything reasonable to pursue claims with the Insurer on the member’s behalf that we consider to have a reasonable prospect of success, and
  • We’ll make prompt payments on successful claims.

  • Nippon Life Insurance Australia and New Zealand Limited (the Insurer)

    We look after you with a fair, fast claims process and dedicated support. You trust the Insurer to protect you and your family, and we promise to be there when you need us. Throughout life, and especially at claim time, we deliver on this promise by getting the basics right, providing dedicated expert care, and supporting the health and wellbeing of you and your family.

    Find out more about The Insurer’s claims philosophy here.

    TAL Life Limited

    We aim to provide every customer with as easy a claims experience as possible. We will deliver on the promise we make to every customer, ensuring they understand and feel confident in how we will handle their claim.

    Find out more about TAL Life Limited’s claims philosophy here.

     

We're here to help

With the claims journey, understanding what’s required of you, completing claim forms or providing requested claim information, we’ll work with you and the Insurer to find a solution. You can appoint a representative to act on your behalf during the claims process.

We’re also here to help if you need interpreting or hearing support services.

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Let’s get in touch

 Call us

Talk to us on 132 652 between 8am to 6pm AEST, Monday to Friday

  Request a call back

Complete our contact form

   Financial Advice

Find out how you can plan for your future

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NULIS Nominees (Australia) Limited ABN 80 008 515 633 AFSL 236465 is part of the Insignia Financial Group of Companies, comprising Insignia Financial Ltd ABN 49 100 103 722 and its related bodies corporate (Insignia Financial Group).