We like our customers to be happy. If you're disappointed with any of our products, or the service you've received so far, we'd like an opportunity to put this right.
Contact us on one of the below channels and describe the problem, or ask your financial adviser to call for you. We can usually sort it out immediately.
Call 132 652
Outside Australia +61 3 9966 5802
Monday to Friday between 8am and 6pm AEST/AEDT
Call 133 652
Outside Australia +61 3 9966 5804
Monday to Friday between 8am and 7pm AEST/AEDT
Call 133 771
Monday to Friday between 8.30am and 5pm AEST/AEDT
We take all complaints very seriously. If you have a complaint about an MLC product or service (or wish to obtain further information about the status of an existing complaint), contact us via one of the channels set out above.
Your complaint will be reviewed in line with our principles:
If you are not satisfied with the resolution offered, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent complaint resolution service that is fee to consumers.
1800 931 678 (free call)
In writing to
Australian Financial Complaints Authority, GPO Box 3 Melbourne VIC 3001
There are some time limits for lodging certain complaints. This includes complaints about the payment of a death benefit. Which you must lodge with AFCA within 28 days of being given our written decision.
Insignia Financial Ltd ABN 49 100 103 722.
MLC Limited uses the MLC brand under licence. MLC Limited is part of the Nippon Life Insurance Group and is not part of the Insignia Financial Group of Companies.