We like our customers to be happy. If you're disappointed with any of our products, or the service you've received so far, we'd like an opportunity to put this right.
Call us on one of the numbers below and describe the problem, or ask your financial adviser to call for you. We can usually sort it out immediately.
If you have a complaint, we can usually resolve it quickly over the phone.
If you’d prefer to put your complaint in writing:
GPO Box 4341
Melbourne VIC 3001
We’ll conduct a review and provide you with a response in writing.
If you’re not satisfied with our resolution, or we haven’t responded to you in 45 days for super accounts or 30 days for investment accounts, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA).
AFCA provides an independent financial services complaint resolution process that’s free to consumers. You can contact AFCA at any time.
In Writing to
Australian Financial Complaints Authority
GPO Box 3
Melbourne, VIC 3001
At their website
1800 931 678 (free call)
Click here for more information on our complaints management policy.
IOOF Holdings Ltd ABN 49 100 103 722.
MLC Limited uses the MLC brand under licence. MLC Limited is a part of the Nippon Life Insurance Group and not part of the IOOF Group of Companies.