Skip to Content
- Adviser
- Contact us
Contact us
-
Send us an email with your comments or enquiries.
-
Customers Call 132 652 between 8am and 6pm AEST/AEDT, Monday to Friday
(+61 3 8634 4721 if you are calling from outside Australia)Customers can also call 1800 112 324 between 8am and 6pm AEST/AEDT,
Monday to Friday to reach our dedicated team of specialists for urgent and
complex matters requiring remediation assistance.Advisers Call 133 652 between 8am and 7pm AEST/AEDT, Monday to Friday
(+61 3 8872 3107 if you are calling from outside Australia)Whole of Life, Endowment and Pure Endowment Call 133 771 between 8.30am and 5pm AEST/AEDT,
Monday to Friday
NAB Equity Lending 1300 135 145 NAB Insurance and Investments
132 295 MLC Retail Claims Department Call 1300 125 246 between 8:30am and 5:30pm AEST/AEDT, Monday to Friday
-
Chat live with one of our Consultants between 8.00am and 6.00pm AEST/AEDT, Monday to Friday.
-
MLC Wrap and Navigator
GPO Box 2567 Melbourne Victoria 3001 Whole of Life, Endowment and Pure
EndowmentPO Box 200, North Sydney, NSW 2059 MLC MasterKey PO Box 200, North Sydney, NSW 2059 MLC Retail Claims Department PO Box 200, North Sydney, NSW 2059 Other PO Box 200, North Sydney, NSW 2059
-
Fax For Wealth Protection and Life Cover related faxes, dial any of the following:
1800 550 081
1800 550 082
1800 550 083
For MLC MasterKey, dial 02 9964 3334
For MLC Wrap & Navigator, dial 03 9869 1595Email attachments If you need to send documentation in the form of a file attachment:
insurance_mlc@mlc.com.au for all Wealth Protection and Life Cover requests
contactmlc@mlc.com.au for MLC MasterKey
services@mlc.com.au for MLC Wrap & NavigatorNAB Equity Lending equity.lending@nab.com.au MLC Retail Claims Department claims.administration@mlc.com.au
Facsimile: 1800 550 081
-
Complaint Resolutions - we're here to help
We like our customers to be happy. If you're disappointed with any of our products, or the service you've received so far, we'd like an opportunity to put this right. So here's how you can give us your feedback.
Call us - on one of the numbers below and describe the problem, or ask your financial adviser to call for you. We can usually sort it out immediately.
- Customers
Call 132 652 between 8am and 6pm AEST/AEDT,
Monday to Friday (+61 3 8634 4721 if you are calling from outside Australia)- Advisers
Call 133 652 between 8am and 7pm AEST/AEDT,
Monday to Friday (+61 3 8872 3107 if you are calling from outside Australia)- Whole of Life, Endowment and Pure Endowment
Call 133 771 between 8.30am and 5pm AEST/AEDT,
Monday to Friday- Plum
Call 1300 557 586 between 8am and 6pm AEST/AEDT,
Monday to Friday- National Australia Trustees
Call 1800 036 172 between 9am and 5pm AEST/AEDT,
Monday to FridayIf we can't resolve your problem over the phone, or you're not satisfied with the outcome, ask to have your matter escalated to MLC Complaint Resolutions (MLC's complaints handling team) or write to us at:
or
'Notice of Complaint'
The Manager
MLC Complaint Resolutions
PO Box 1086
NORTH SYDNEY NSW 2059We'll make every effort to resolve your complaint as quickly as possible, and let you know what's happening if the process takes longer than expected.
Customer Advocate, Wealth
We invite you to make contact with the Customer Advocate, Wealth if you're not satisfied with the outcome or your experience with MLC Complaint Resolutions. When you contact the Customer Advocate, Wealth please include details and any dispute reference number you were provided. The Customer Advocate, Wealth is unable to review disputes that have been referred to, or determined by the Financial Ombudsman Service (FOS) or the Superannuation Complaints Tribunal (SCT).
To contact the Customer Advocate, Wealth write to:
wealth.customer.advocate@nab.com.au
or
Office of the Customer Advocate, Wealth
PO Box 1086
NORTH SYDNEY NSW 2059If your complaint remains unresolved
We'll do our best to address your complaint within 28 days. The law allows up to 90 days to address superannuation or traditional trustee services complaints and 45 days for other products and services. If we haven't responded within this time, or you're not satisfied with our decision you can contact one of the organisations below.
Superannuation Complaints Tribunal (SCT)
Locked Bag 3060
GPO Melbourne VIC 3001
Tel: 1300 884 114 (cost of a local call)
Fax: 03 8635 5588
Web: sct.gov.auFinancial Ombudsman Service (FOS)
GPO Box 3,
Melbourne VIC 3001
Tel: 1300 780 808 (cost of a local call)
Fax: 03 9613 6399
Web: fos.org.auThe SCT and FOS are independent bodies that provide free assistance to customers who have financial services industry complaints.
Your browser will no longer be supported
We won’t be supporting this version of your browser. Please download one of our supported browsers. Refer to our Computer and Internet browser requirements.
Connect with us
National Australia Bank Limited ABN 12 004 044 937, AFSL 230686.
MLC Limited uses the MLC brand under licence. MLC Limited is a part of the Nippon Life Insurance Group and not part of the NAB Group of Companies.