Message our friendly staff for a fast response to your query.
Available Monday to Friday between 8am and 6pm AEDT
Below are some of our frequently asked questions.
How can I make a withdrawal request online?
Call 132 652
Outside Australia +61 3 9966 5802
Opening hours
Monday to Friday between 8am and 6pm AEST/AEDT
To ensure you get to the right team, please listen carefully to the options when you call.
Call 133 652
Outside Australia +61 3 9966 5804
Opening hours
Monday to Friday between 8am and 7pm AEST/AEDT
If you prefer to email us please complete our general enquiry form.
Allow 5 working days for a response.
For members who have hearing or speech difficulties or would like to speak with us in a language other than English.
If you're disappointed with any of our products, or the service you've received so far, we'd like an opportunity to put this right.
Customers - MasterKey | Call 132 652 between 8am and 6pm AEST/AEDT, Monday to Friday (+61 3 9966 5802 if you are calling from outside Australia) |
Advisers - MasterKey | Call 133 652 between 8am and 7pm AEST/AEDT, Monday to Friday (+61 3 9966 5804 if you are calling from outside Australia) |
MLC Life Insurance | Call 136 525 between 8:30am and 6pm AEST/AEDT Monday to Friday |
Expand | Call 1800 517 124 between 8am and 6pm AEST/AEDT Monday to Friday (+61 3 8614 4967 if you are calling from outside Australia) |
Whole of Life, Endowment and Pure Endowment | Call 13 65 25 between 8:30am and 6pm AEST/AEDT Monday to Friday |
MLC Retail Insurance Claims | Call 1300 125 246 between 8:30am and 5:30pm AEST/AEDT, Monday to Friday |
Wealth Remediation |
If you have any questions or concerns, please call our NSW-based Wealth Remediation Support Centre on 1300 405 562 between 8am and 6pm AEDT, Monday to Friday, (+61 3 8372 8588 if you are calling from outside Australia). |
Expand | GPO Box 264, Melbourne Victoria 3001 |
MLC MasterKey | PO Box 200, North Sydney, NSW 2059 |
General enquiries | PO Box 200, North Sydney, NSW 2059 |
Whole of Life, Endowment and Pure Endowment |
PO Box 23455 Docklands Victoria 3008 |
MLC Retail Insurance Claims | PO Box 23314, Docklands, Victoria 3008 |
Message one of our representatives between 8am and 6pm AEDT, Monday to Friday.
Email attachments Expand MLC MasterKey MLC Retail Insurance |
If you need to send documentation in the form of a file attachment: clientfirst@myexpand.com.au for Expand contactmlc@mlc.com.au for MLC MasterKey enquiries.retail@mlcinsurance.com.au for all MLC Insurance, Wealth Protection and Life Cover requests |
MLC Retail Insurance Claims | claims.retail@mlcinsurance.com.au Phone: 1300 125 246 |
MLC Life Insurance |
website: mlcinsurance.com.au |
If you receive an outbound call from the Member Engagement Team you can return their call on 1800 316 567.
Talk to us on 133 652 between 8am to 7pm AEST/AEDT (MLC MasterKey), Monday to Friday.
Complete our contact form
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Insignia Financial Ltd ABN 49 100 103 722.
MLC Limited uses the MLC brand under licence. MLC Limited is part of the Nippon Life Insurance Group and is not part of the Insignia Financial Group.