Depending on your needs, you can choose from the following National Relay Service call options.

TTY or voice calls

Call 133 677 then ask for 132 652

Speak and listen

Call 1300 555 727 then ask for 132 652

SMS relay

Text 0423 677 727

Note: The National Relay Service (NRS) is an Australian Government initiative. There may be costs associated with using the NRS, please see relayservice.gov.au for more details.

Message one of our representatives between 8am and 6pm AEST/AEDT, Monday to Friday.

Complaint Resolutions - we're here to help

We like our customers to be happy. If you're disappointed with any of our products, or the service you've received so far, we'd like an opportunity to put this right. So here's how you can give us your feedback.

Call us - on one of the numbers below and describe the problem, or ask your financial adviser to call for you. We can usually sort it out immediately.

If we can't resolve your problem over the phone, or you're not satisfied with the outcome, ask to have your matter escalated to MLC Complaint Resolutions (MLC's complaints handling team) or write to us at:

complaints@mlc.com.au

or

MLC Complaints Resolution
GPO Box 4341
Melbourne Victoria 3001

We'll make every effort to resolve your complaint as quickly as possible, and let you know what's happening if the process takes longer than expected.

If your complaint remains unresolved

We'll do our best to address your complaint within 28 days. If your concerns haven't been resolved to your satisfaction, or we haven't responded to you within 90  days, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA):  

Time limits may apply to lodge a complaint with AFCA, so you should act promptly. You can check the AFCA website to find out if a  time limit applies or when the time limit relevant to your circumstances expires.

AFCA cannot assist you to resolve a complaint unless you first refer the complaint for consideration and resolution to the Trustee's own enquiries and complaints procedures.