Skip to Content

Contact us

How can we help you?

 Our team is working from home and here to continue to support you during these uncertain times. You can also visit our COVID-19 support page for market updates, information about temporary Government relief measures, and FAQs.

 

  • Customers Call 132 652 between 8am and 6pm AEST/AEDT, Monday to Friday
    (+61 3 8634 4721 if you are calling from outside Australia)
    Advisers Call 133 652 between 8am and 7pm AEST/AEDT, Monday to Friday
    (+61 3 8872 3107 if you are calling from outside Australia)
    Whole of Life, Endowment and Pure Endowment Call 133 771 between 8.30am and 5pm AEST/AEDT,
    Monday to Friday
    NAB Equity Lending 1300 135 145
    NAB Insurance and Investments
    132 295
    MLC Retail Insurance Claims Call 1300 125 246 between 8:30am and 5:30pm AEST/AEDT, Monday to Friday
    Wealth remediation If you have any questions or concerns, please call our NSW-based Wealth Remediation Support Centre on 1300 405 562 between 8am and 6pm AEST/AEDT, Monday to Friday, (+61 3 8372 8588 if you are calling from outside Australia).
  • Depending on your needs, you can choose from the following National Relay Service call options.

    TTY or voice calls

    Call 133 677 then ask for 132 652

    Speak and listen

    Call 1300 555 727 then ask for 132 652

    SMS relay

    Text 0423 677 727

    Note: The National Relay Service (NRS) is an Australian Government initiative. There may be costs associated with using the NRS, please see relayservice.gov.au for more details.

     

  • Message one of our representatives between 8am and 6pm AEST/AEDT, Monday to Friday.

  • MLC Wrap and Navigator
    GPO Box 2567 Melbourne Victoria 3001
    Whole of Life, Endowment and Pure
    Endowment
    PO Box 200, North Sydney, NSW 2059
    MLC MasterKey PO Box 200, North Sydney, NSW 2059
    MLC Retail Insurance Claims PO Box 23314, Docklands, Victoria 3008
    Other PO Box 200, North Sydney, NSW 2059
  • Complaint Resolutions - we're here to help

    We like our customers to be happy. If you're disappointed with any of our products, or the service you've received so far, we'd like an opportunity to put this right. So here's how you can give us your feedback.

    Call us - on one of the numbers below and describe the problem, or ask your financial adviser to call for you. We can usually sort it out immediately.

    • Customers
    Call 132 652 between 8am and 6pm AEST/AEDT,
    Monday to Friday (+61 3 8634 4721 if you are calling from outside Australia)
    • Advisers
    Call 133 652 between 8am and 7pm AEST/AEDT,
    Monday to Friday (+61 3 8872 3107 if you are calling from outside Australia)
    • Whole of Life, Endowment and Pure Endowment
    Call 133 771 between 8.30am and 5pm AEST/AEDT,
    Monday to Friday
    • Plum
    Call 1300 557 586 between 8am and 6pm AEST/AEDT,
    Monday to Friday
    • National Australia Trustees
    Call 1800 036 172 between 9am and 5pm AEST/AEDT,
    Monday to Friday

     

    If we can't resolve your problem over the phone, or you're not satisfied with the outcome, ask to have your matter escalated to MLC Complaint Resolutions (MLC's complaints handling team) or write to us at:

    complaints@mlc.com.au

    or

    MLC Complaints Resolution
    GPO Box 4341
    Melbourne Victoria 3001

    We'll make every effort to resolve your complaint as quickly as possible, and let you know what's happening if the process takes longer than expected.

    If your complaint remains unresolved

    We'll do our best to address your complaint within 28 days. If your concerns haven't been resolved to your satisfaction, or we haven't responded to you within 90  days, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA):  

    Website: afca.org.au
    Email: info@afca.org.au
    Telephone: 1800 931 678 (free call)
    In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC, 3001

    Time limits may apply to lodge a complaint with AFCA, so you should act promptly. You can check the AFCA website to find out if a  time limit applies or when the time limit relevant to your circumstances expires.

    AFCA cannot assist you to resolve a complaint unless you first refer the complaint for consideration and resolution to the Trustee's own enquiries and complaints procedures.