We like our customers to be happy. If you're disappointed with any of our products, or the service you've received so far, we'd like an opportunity to put this right.
Call us on one of the numbers below and describe the problem, or ask your financial adviser to call for you. We can usually sort it out immediately.
If we can't resolve your problem over the phone, or you're not satisfied with the outcome, ask to have your matter escalated to MLC Complaint Resolutions (MLC's complaints handling team).
In writing to
'Notice of Complaint'
MLC Complaint Resolutions
PO Box 1086
North Sydney, NSW 2059
We'll make every effort to resolve your complaint as quickly as possible and let you know what's happening if the process takes longer than expected.
We'll do our best to address your complaint within 28 days. If your concerns haven't been resolved to your satisfaction, or we haven't responded to you within 90 days, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA).
1800 931 678
In writing to
Australian Financial Complaints
GPO Box 3
Melbourne, VIC 3001
Time limits may apply to lodge a complaint with AFCA, so you should act promptly. You can check the AFCA website to find out if a time limit applies or when the time limit relevant to your circumstances expires.
AFCA cannot assist you to resolve a complaint unless you first refer the complaint for consideration and resolution to the Trustee's own enquiries and complaints procedures.
IOOF Holdings Ltd ABN 49 100 103 722.
MLC Limited uses the MLC brand under licence. MLC Limited is a part of the Nippon Life Insurance Group and not part of the IOOF Group of Companies.