Impersonation scam

What happened

• Tom received an email that appeared to be from his financial adviser asking him to transfer money.
• The email looked genuine, so Tom made the payment.

What happened next

• Tom later found out that the email was fake.
• The money had been sent to a scammer instead of his adviser.

How to protect yourself

• Always check unexpected payment requests using a trusted contact method.
• Check the sender’s email address carefully to make sure it’s known to you. Be cautious if you’re being pressured to move fast.
• Look for small changes in email addresses or website links.
• Contact your bank or super fund immediately if unsure.

How we will contact you

MLC Expand may contact you about your account using secure and verified communication channels.

We will never:

• Ask for your password.
• Ask for a one-time code that was sent to you to log in to your online account.
• Ask you to transfer your money to a "safe account”.
• Ask you to provide remote access to your computer or device.
• Pressure you to act immediately without giving you time to verify the request.

Please note: We will never ask you to provide a one-time code to access your online account. However, we may send a verification code to your registered mobile number as part of our identity verification process and ask you to confirm that code with us.

If you receive a communication claiming to be from MLC Expand and are unsure whether it is genuine, end the interaction and contact us using the number published on our website.