As part of our policy of customer care we have in place an internal dispute resolution mechanism which meets the requirements of the Corporations Act 2001 and SIS Legislation. Our process and procedures comply with the Essential Elements of the Australian Standard AS4269-1995 for Complaints Handling, and the minimum requirements of the Australian Securities and Investment Commission (ASIC) Policy Statement RG165.
To find out more about our Complaint Resolution process, or if you wish to lodge a complaint, you can access the Complaint Resolution Guide here.