The fastest way to get MLC product answers is to search our questions and answers (Q&As). If you still need to contact us directly, see below for details.
| Contact Options | ||
|---|---|---|
| Phone | Personal & Business Customers | Call 132 652 between 8:00am and 6:00pm AEST, Monday to Friday (+61 3 8634 4721 if you are calling from outside Australia) |
| Advisers | Call 133 652 between 8:00am and 7:00pm AEST, Monday to Friday | |
| MLC Navigator, Protectionfirst, MLC Insurance, Employer Super and MIP Investments Customers | Call 1300 428 482 between 8am to 6pm AEST Monday to Friday. | |
| MLC Navigator, Protectionfirst Employer Super and MIP Investments Advisers | Call 1300 128 482 between 8am to 7pm AEST Monday to Friday. | |
| PO Box 200 North Sydney NSW 2059 |
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| Fax | For Wealth Protection and Life Cover related faxes, dial any of the following: 1 800 550 081 1 800 550 082 1 800 550 083 For everything else, dial 02 9964 3334 |
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| Online | . The security of your account is important to us. To protect your privacy, we are unable to make changes to your account based on information sent via this form, or respond to you by email about account information. To update these details please call us on 132 652, 8am to 6pm AEST Monday to Friday. If you need to send documentation in the form of a file attachment, you can email us at:
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| MLC Wrap (including those upgraded from MasterKey Custom) |
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| Customers 1300 428 482 Advisers 1300 128 482 Call between 8.00am and 6.00pm AEST Monday to Friday GPO Box 2567 Melbourne Victoria 3001 |
| Whole of Life, Endowment and Pure Endowment |
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| 133 771 PO Box 200, North Sydney, NSW 2059 |
| MLC MasterKey |
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| Phone: 132 652 Mail: PO Box 200, North Sydney, NSW 2059 Fax: 02 9964 3334 |
| MLC Implemented Consulting |
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| Please use this email only if you are an institutional client. myconsultant@mlc.com.au PO Box 4295, Sydney, NSW 2001 |
| NAB Equity Lending |
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| 1300 135 145 equity.lending@nab.com.au |
| Complaint Resolution Guide for Customers |
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| Provides customers of Wealth Management with details of the customer complaint resolution process, including how and where to lodge a complaint, related product issuers and advice providers, and the relevant external dispute resolution schemes available. |