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  • MLC Personal Protection Portfolio - Critical Illness

How Best Doctors works

As well as the InterConsultation process, eligible customers and their immediate family1 will have access to a range of additional services exclusive to MLC. As well as the InterConsultation service, Best Doctors has developed the following:

The Best Doctors InterConsultation™ process – phone or online

How does it work?

Best Doctors InterConsultation process

FindBestCare®

You get access to the best medical care in the world.

If, after your InterConsultation you decide the best option is to go to an overseas specialist that's been identified by Best Doctors, then they will arrange everything for you, including:

  • coordinating all the necessary information with the medical specialists involved
  • continually monitoring the treatment process to make sure the medical priorities are met
  • helping with the hospital admittance process and medical appointments
  • arranging travel details, and helping with reservations and accommodation, and
  • ongoing support and information for you and your family members during the treatment process.

Please note: although Best Doctors arrange all these details for you, you'll need to pay the costs for medical services, travel, accommodation and any other associated costs.

Going through medical treatment is a stressful time, but having to do it away from home presents a range of difficulties. Best Doctors helps reduce the stress so you can concentrate on getting well again.

Doctor Online

Medical information whenever you need it.

When you need non emergency medical information, go to a doctor online and receive the answers you need - within 48 hours.

Your questions will be treated in confidence and will be answered by a fully qualified Australian doctor.

You get:

  • answers from a trusted online source to specific questions, anywhere, anytime
  • an Australian 'Best Doctors' doctor personally answering your questions
  • the ability to ask questions on behalf of your family members, eg your spouse or dependent children, and
  • questions and answers are stored in your personal member's inbox.

Please note: Doctor Online only provides medical information. You can access this service whether you are sick or not.

Do not act on this information alone. You should always consult with your doctor for medical advice.

Multimedia library

See how different conditions affect the way the body functions in amazingly detailed, full colour, 3D.

You can search an online library of 300 educational videos featuring realistic, 3D graphics that make it simple to understand what happens deep within the body.

Not only do the videos give an explanation of the condition, they also let you know about the tests and treatments available.

For example, you can learn how diabetes is controlled, what makes smoking addictive or how cancer cells affect the human organs and what effect certain treatments have on them.

The multimedia library also gives you access to a list of trusted medical websites that will enable you to find out more about a wide range of medical conditions and support groups.

 

1. Family means you, (as the insured), your spouse and your dependent children.

 


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