Best Doctors is a company that connects eligible MLC Group Salary Continuance clients and their families1 with leading specialists to provide medical advice regarding a serious illness without having to leave home.
Using its global network of over 50,000 leading medical specialists (who have been nominated by their peers), Best Doctors provides MLC Group Salary Continuance clients with comfort and reassurance when:
The use of Best Doctors is entirely your choice and is optional.
1. Family means you (as the insured), your spouse and your dependent children.
Established by Harvard University medical specialists in1989, Best Doctors is a privately-held company. It now operates in 30 countries, covering more than 15 million members, and has access to over 50,000 medical specialists.
Best Doctors believes that doctors and specialists are the best qualified to evaluate the experience and skill sets of other specialists and to identify those who are at the peak of their field. Only current medical specialists within the Best Doctors network nominate and vote for peers to join.
As part of the process, the specialists are asked the same question:
If you, or a family member, need a doctor in your speciality, who would you refer them to?
The result is the ultimate vote as to who is the doctors’ choice.
The Best Doctors medical advice service is only available to current MLC Group Salary Continuance clients, their spouses and any dependent children.
Eligible MLC clients can voluntarily access this service regardless of whether you have submitted a claim or the status of that claim.
Best Doctors will arrange leading specialist medical advice about critical illness, chronic or degenerative conditions, regardless of whether it’s a listed condition under your MLC Group Salary Continuance.
If you would like to discuss whether advice is available for your particular situation, call Best Doctors at 1800 186 088.
Please note: consultations regarding acute care (emergency room) cases, pregnancy and mental health conditions are not available through Best Doctors.
If you or a close family member is eligible for the service, one call to Best Doctors is all it takes to set the process in motion.
A medical professional from Best Doctors in Australia will become your dedicated point of contact and support you throughout the entire process called 'InterConsultation™'.
They’ll note your medical history and document any questions you may have.
This entire InterConsultation process is completed without you ever having to leave home.
At the request of the Best Doctors in Australia, a team of medical experts in Boston (including Harvard-trained specialists) review your case in rigorous detail by:
Best Doctors then searches its global network of 50,000 leading peer-nominated medical specialists, to identify who is best suited to review your case.
The leading specialist receives your medical information and conducts a thorough analysis of your case. The specialist then writes a report based on your key issues and concerns.
Prior to sending this report to you, a medical professional from Best Doctors in Australia will call and review the key findings of your report with you.
You will then receive your report that you may want to share with your doctor.
On average, you should receive your InterConsultation report within 15-20 business days after all the relevant medical information and reports are received by Best Doctors. That’s if pathology doesn’t need to be reviewed.
Doctors aren’t paid to be listed in the Best Doctors network, nor does Best Doctors accept payments from doctors to include them in the network. In fact, MLC has paid for access to this medical advice service for our clients with MLC Group Salary Continuance.
Best Doctors doesn’t employ doctors, but calls on the appropriate specialist in their network to review on cases in their area of expertise.
When one of these specialists participates in an InterConsultation process, he/she is paid a consulting fee – there is no charge to you or your family for this process.
However, when accessing the service, you may have to pay for faxing or mailing any completed information and consent forms to Best Doctors.
MLC has recently introduced, on an exclusive basis in Australia for clients with eligible MLC insurance and their families1, Best Doctors medical advice service. As such, your local doctors may or may not be familiar with Best Doctors.
Best Doctors is forming an Australian-based Medical Advisory Board. One role of this Board is to help educate doctors, at a local level, about Best Doctors.
From an operational perspective, Best Doctors collects medical records, diagnostic tests and pathology through departments of the hospital where you or a family member has been treated.
If Best Doctors needs to approach your doctor to request your medical records, they will fully explain the service.
Best Doctors will also have to show that they have your permission to collect medical records, and the reason/s for doing so.
Over the past 20 years, Best Doctors has established itself in 30 countries worldwide and has experienced acceptance with treating physicians in about 98% of their cases.
1. Family means you (as the insured), your spouse and your dependent children.
These days, it’s virtually impossible for any doctor to stay informed of the evolving techniques, medications and treatments for every medical condition.
As a result of sharing your Best Doctors InterConsultation report with your treating doctor/s, leading medical specialists may provide them with valuable insights. These may be regarding complicated medical conditions, and additional information on innovative diagnostic and treatment protocols that might not be readily available.
MLC has arranged for Best Doctors to provide you with this exclusive medical advice service.
Rest assured your privacy is fully protected.
However, your local treating specialist (with your permission) may use information from the InterConsultation report when submitting medical information to MLC.
Best Doctors will not share their findings with MLC and your use of the service won’t affect our assessment of a claim. The Best Doctors InterConsultation report cannot be used to support a claim with MLC; nor will MLC request a Best Doctors report in connection with a claim.
However, your treating specialist may, with your consent, share information from the Best Doctors InterConsultation report with MLC. Your privacy will be protected throughout the process.
The Best Doctors medical information service is only available to members of the MLC Group Salary Continuance Scheme, their spouses and any dependent children.
Eligible MLC clients can voluntarily access this service regardless of whether they’ve submitted a claim or the status of that claim.
Best Doctors will not share their findings with MLC, and members use of the service won’t affect the assessment of a claim.
The Best Doctors InterConsultation report can’t be used to support a claim with MLC; nor will MLC request a Best Doctors’ report in connection with a claim. However, the member’s treating specialist may, with their consent, share information from the Best Doctors InterConsultation report with MLC. Member’s privacy will be protected throughout the process.
Best Doctors will arrange leading specialist medical advice about serious medical conditions such as cancer, stroke and any other conditions causing the member major discomfort or disruption to a healthy and productive life.
The illness doesn’t need to be a claimable condition under the member’s MLC Group Salary Continuance Scheme.
Please note: consultations regarding acute care (emergency room) cases, pregnancy and mental health conditions are not available through Best Doctors.
MLC has arranged for access to this medical advice service for certain MLC Group Insurance clients.
Best Doctors doesn’t employ doctors, but calls on the appropriate specialist in their network to review cases in their area of expertise.
When one of these specialists participates in an InterConsultation process, he/she is paid a consulting fee by Best Doctors– there is no charge to you or the members for this process. However, when accessing the service, members may have to pay for faxing or mailing any completed information and consent forms to Best Doctors.
Doctors aren’t paid to be listed in the Best Doctors network, nor does Best Doctors accept payments from doctors to include them in the network.
MLC has recently introduced Best Doctors in Australia. As such, your local doctors may or may not be familiar with Best Doctors.
It has formed an Australian-based Medical Advisory Board. One role of this Board is to help educate doctors, at a local level, about Best Doctors.
From an operational perspective, Best Doctors collects medical records, diagnostic tests and pathology through departments of the hospital where the member (or a family member) has been treated.
If Best Doctors need to approach the member’s doctor to request medical records, they will fully explain the service.
Best Doctors will also have to show that they have obtained the member’s permission to collect medical records, and the reason/s for doing so.
Over the past 20 years, Best Doctors has established itself in 30 countries worldwide and has experienced acceptance with treating physicians in about 98% of their cases.
These days, it’s virtually impossible for any doctor to stay informed of the evolving techniques, medications and treatments for every medical condition.
As a result of sharing Best Doctors’ InterConsultation report with local treating doctor/s (with the member’s permission), leading medical specialists may provide them with valuable insights.
These may be regarding complicated medical conditions, and additional information on innovative diagnostic and treatment protocols that might not be readily available.
Rest assured, the member’s privacy is fully protected.?