Complaint Resolution - we're here to help

We like our customers to be happy. If you’re disappointed with any of our products, or the service you’ve received so far, we’d like an opportunity to put this right. So here’s how you can give us your feedback.

Call us - on one of the numbers below and explain the problem, or ask your financial adviser to call for you. We can usually sort it out immediately.

Write to us - If we can’t sort out your problem over the phone, or you’re not satisfied with the outcome, please write to us and include your address, phone number and email address so we can contact you easily. Write to:

‘Notice of Complaint’
The Manager
MLC Complaint Resolutions
PO Box 1086
NORTH SYDNEY NSW 2059

We’ll make every effort to resolve your complaint as quickly as possible, and let you know what’s happening if the process takes longer than expected.

This service is available at no cost to you.

What if you're still not satisfied?
We’ll do our best to address your concerns within 28 days. The law allows up to 90 days to address superannuation or traditional trustee services complaints and 45 days for other products and services. If we haven’t responded within this time, or you’re not satisfied with our decision you can contact one of the organisations below.

The SCT and FOS are independent bodies that provide free assistance to customers who have financial services industry complaints.