We like our customers to be happy. If you’re disappointed with any of our products, or the service you’ve received so far, we’d like an opportunity to put this right. So here’s how you can give us your feedback.
Call us - on one of the numbers below and explain the problem, or ask your financial adviser to call for you. We can usually sort it out immediately.
Write to us - If we can’t sort out your problem over the phone, or you’re not satisfied with the outcome, please write to us and include your address, phone number and email address so we can contact you easily. Write to:
‘Notice of Complaint’
We’ll make every effort to resolve your complaint as quickly as possible, and let you know what’s happening if the process takes longer than expected.
This service is available at no cost to you.
What if you're still not satisfied?
The SCT and FOS are independent bodies that provide free assistance to customers who have financial services industry complaints.