The fastest way to get MLC product answers is to search our questions and answers (Q&As). If you still need to contact us directly, see below for details.
| Contact Options | ||
|---|---|---|
| Phone | Personal & Business Customers | Call 132 652 between 8:00am and 6:00pm AEST, Monday to Friday (+61 3 8634 4721 if you are calling from outside Australia) |
| Advisers | Call 133 652 between 8:00am and 7:00pm AEST, Monday to Friday | |
| Please click 133 652 for Adviser Hotline IVR options | ||
| PO Box 200 North Sydney NSW 2059 |
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| Fax | For Wealth Protection and Life Cover related faxes, dial any of the following: 1 800 550 081 1 800 550 082 1 800 550 083 For everything else, dial 02 9964 3334 |
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| Online | For information specific to an account/policy or to transact on an account/policy:
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| MLC Wrap (including those upgraded from MasterKey Custom) |
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| Customers 1300 428 482 Advisers 1300 128 482 Call between 8.00am and 6.00pm AEST Monday to Friday GPO Box 2567 Melbourne Victoria 3001 |
| MLC Navigator, Protectionfirst, Employer Super and MIP Investments |
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| Customers 1300 428 482 Advisers 1300 128 482 Fax: 03 9820 1534 Call between 8.00am and 6.00pm AEST Monday to Friday, or 8.00am and 7.00pm AEDT. GPO Box 2567, Melbourne Victoria 3001 |
| Whole of Life, Endowment and Pure Endowment |
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| 133 771 PO Box 200, North Sydney, NSW 2059 |
| MLC MasterKey |
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| Phone: 132 652 Mail: PO Box 200, North Sydney, NSW 2059 Fax: 02 9964 3334 |
| MLC Implemented Consulting |
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| Please use this email only if you are an institutional client. myconsultant@mlc.com.au PO Box 4295, Sydney, NSW 2001 |
| NAB Margin Lending |
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| 1300 135 145 margin.lending@nab.com.au |
| Complaint Resolution Guide for Customers |
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| Provides customers of Wealth Management with details of the customer complaint resolution process, including how and where to lodge a complaint, related product issuers and advice providers, and the relevant external dispute resolution schemes available. |