MLC wins Life Insurance Company of the Year

Competition was fierce

For the third time in five years, MLC has again been awarded Life Insurance Company of the Year title at the highly prestigious Australia and New Zealand Insurance Industry Awards. Joan Fitzpatrick, Institute CEO & Chair of the Judging Panel said the calibre and the large number of submissions this year was exemplary and competition was fierce. "The high levels of innovation, professional standards, customer service and industry leadership demonstrated by the winners set them apart from the rest."

The ANZIIF judging panel noted:

"MLC impressed judges with its aim to protect the lifestyles of Australians and its strong focus on providing consumers with plain English information explaining the need for insurance in simple, non-threatening ways.

MLC constantly look for ways to improve clients' cover and when they find one, providing it won’t increase premiums, MLC implement it for all new and existing clients through its Upgrade Philosophy.

Approximately 300,000 clients now benefit from upgrades and the organisation has implemented over 200 upgrades in the last 20 years. The upgrade philosophy means that, unlike other insurers, pricing reductions are passed to existing customers as well as new ones."