You should have confidence in the quality of our advice and if you are unsatisfied with the service we provide, we would welcome your feedback. Please take the following steps so we can make every effort to resolve any complaint quickly and fairly.
- Contact your adviser and tell them about your complaint
- If your adviser has not satisfactorily resolved your complaint within 3 days, please contact our Complaint Resolutions team at the following address:
Complaint Resolutions Manager
GWM Adviser Services Limited
PO Box 1086
NORTH SYDNEY NSW 2059
Please mark the envelope "Notice of Complaint". - If the complaint can't be resolved to your satisfaction, or you have not received a response within 45 days, you have the right to refer the matter to Financial Ombudsman Service (FOS). They can be contacted on 1300 78 08 08 or you can write to them at:
Financial Ombudsman Service
GPO Box 3
MELBOURNE VIC 3001
To find out more about our Complaint Resolution process, follow the link below to the Compaint Resolution Guide.
View our complaint resolution guide for customers.